Refund policy

Last updated: 24 October 2026

This policy explains when and how you can get a refund for a subscription to the IzeshMenu platform (izeshmenu.com, the "Platform"). The same rules are also set out in the Terms and Conditions (Section 12).

1. Who sells you the subscription

  • Card payments: our order process is conducted by our online reseller Paddle.com Market Limited ("Paddle"). Paddle is the Merchant of Record for all orders paid by card and handles refunds for them. Paddle's buyer terms also apply to that purchase (https://www.paddle.com/legal/checkout-buyer-terms).
  • Payment against a pro-forma invoice (users in Serbia): the seller is NENAD BUGARSKI PR AGENCIJA ZA KREATIVNE MEDIJE I PROGRAMIRANJE PIXELSPIRE SRBOBRAN, and we make the refund ourselves.

2. 14-day refund period

  • Annual and seasonal subscriptions: we refund the full amount if you request a refund within 14 days of purchase or of an annual renewal.
  • Monthly subscriptions: we refund the full first monthly payment if you request a refund within 14 days of purchase. Later monthly payments are not refunded, but you can cancel before the renewal date and the next charge will not be taken.
  • You do not need to give a reason. We refund the full amount paid, including tax, regardless of how much you used the Platform during that period.

3. How to request a refund

  • In the app: Subscription & billing, then the "Request a refund" button next to the subscription.
  • By email to [email protected], from your account email address. Please include the venue name and the payment date.
  • For card payments you can also contact Paddle directly at paddle.net, where you find your order by the email address used for the purchase.

4. What happens after your request

  • We approve requests made within the refund period and make the refund no later than 14 days after approval.
  • The money is returned to the original payment method: for cards via Paddle, to the card or account you paid with; for pro-forma invoices, to the account the payment came from. How long it takes to appear depends on your bank.
  • Once a refund is approved, the subscription ends immediately and the account becomes an account without a subscription. Your venues, menus and photos are kept.

5. Cancelling without a refund

You can cancel your subscription at any time in the app (Subscription & billing). Cancelling stops automatic renewal, and paid features remain available until the end of the paid period.

6. Refunds after the refund period

We also make refunds after the 14-day period:

  • if we charged you twice or after you cancelled by mistake;
  • if the service was unavailable for an extended time due to our fault;
  • where required by law or by Paddle's buyer terms.

7. Contact

Send refund questions to [email protected]. Service provider: NENAD BUGARSKI PR AGENCIJA ZA KREATIVNE MEDIJE I PROGRAMIRANJE PIXELSPIRE SRBOBRAN, Vrbaska br. 4, 21480 Srbobran, Republic of Serbia.